Concerns about a Respiratory Therapist
Often it is too difficult to speak directly with a peer when you are unhappy with the care they have provided or the way in which they have behaved. Although Members generally believe that bringing a concern to the CRTO will result in the Respiratory Therapist losing his or her licence that is highly unlikely, and in fact has never occurred as a result of a complaint.
We believe that acting in the public interest can and most often means assisting Members to re-establish and retain the standards of practice of the profession. There are many ways we can help. Sometimes, simply assisting you to communicate with the Respiratory Therapists is all that is needed. Other times there is more involved. Whatever the process, we will make every effort to ensure that your concerns are handled with sensitivity.
If you would like to speak with someone before filling out the form to submit a concern, please contact Peter Laframboise, Manager, Professional Conduct at 1-800-261-0528, or within the Greater Toronto Area at 416-591-7800, and dial extension 37. To submit a concern, please complete the following form.
The CRTO will notify the Respiratory Therapist of your concern within 14 days of receiving it. The Respiratory Therapist will be given the opportunity to respond to the concerns. If you are hesitant to submit a complaint concern because of possible repercussions, please contact the CRTO to discuss other ways we can help.
What the CRTO cannot do:
- Award costs or damages.
- Address concerns or complaints about the facility (e.g., hospital or clinic), or other healthcare professionals (e.g., Physicians, Nurses, etc.).