Concerns about a Respiratory Therapist
If you or someone you know received care from a Respiratory Therapist that didn’t meet your expectations you may wish to submit your concern to the College of Respiratory Therapists of Ontario (CRTO). The CRTO is responsible for overseeing the practice of all Respiratory Therapists who work in Ontario. Our mission is to ensure that respiratory care is provided to the public in a safe and ethical manner.
Often it is too difficult to speak directly with a healthcare professional when you are unhappy with the care you (or your loved one) received. There are many ways we can help. Sometimes, simply assisting you to communicate with the Respiratory Therapists is all that is needed. Other times there is more involved. Whatever the process, we will make every effort to ensure that your concerns are handled with sensitivity.
If you would like to speak with someone before filling out the form to submit a concern, please contact our Deputy Registrar at 1-800-261-0528, or within the Greater Toronto Area (416) 591-7800, and dial extension 24. To submit a concern, please complete the following form.
The CRTO will notify the Respiratory Therapist of your complaint concern within 14 days of receiving it. The Respiratory Therapist will be given the opportunity to respond to the concerns.
What the CRTO cannot do:
- Award costs or damages.
- Address concerns or complaints about the facility (e.g., hospital or clinic), or other healthcare professionals (e.g., Physicians, Nurses, etc.).