Submit a Concern

Concerns about a Respiratory Therapist
If you or someone you know received care from a Respiratory Therapist that didn’t meet your expectations you may wish to submit your concern to the College of Respiratory Therapists of Ontario (CRTO). The CRTO is responsible for overseeing the practice of all Respiratory Therapists who work in Ontario.  Our mission is to ensure that respiratory care is provided to the public in a safe and ethical manner.

Often it is too difficult to speak directly with a healthcare professional when you are unhappy with the care you (or your loved one) received. There are many ways we can help.  Sometimes, simply assisting you to communicate with the Respiratory Therapists is all that is needed. Other times there is more involved.  Whatever the process, we will make every effort to ensure that your concerns are handled with sensitivity.

If you would like to speak with someone before filling out the form to submit a concern, or are unable to fill out the form below, please contact Peter Laframboise, Manager, Professional Conduct at 1-800-261-0528, or within the Greater Toronto Area at 416-591-7800, and dial extension 37. Otherwise, to submit a concern, please complete the following form.


    * required information

    • Last Name *

    • First Name *

    • Home Address *

    • City *

    • Province *

    • Postal Code *

    • Country

    • Home Phone *

    • Mobile Phone

    • Email (This is required, if you want to receive a copy of the submission.)

    • If you are not the patient, please describe your relationship to the patient.


    • Last Name

    • First Name

    • CRTO Registration # (if possible)


    • Where did you see the Respiratory Therapist? *
      HospitalClinicPatient’s HomeOther

    • Please provide the name and address of the facility/institution:

    • When did you see the Respiratory Therapist? (please provide ALL dates, if possible) *

    • Please provide an outline of your concern(s). *

    • Are there other people who witnessed this?

    • What would you like to happen as a result of submitting this concern? *


     The CRTO will notify the Respiratory Therapist of your complaint concern within 14 days of receiving it.  The Respiratory Therapist will be given the opportunity to respond to the concerns. 

     What the CRTO cannot do:

    • Award costs or damages.
    • Address concerns or complaints about the facility (e.g., hospital or clinic), or other healthcare professionals (e.g., Physicians, Nurses, etc.).