The CRTO will:

• Provide accessible customer service to the public, Members, Council and Committee members, applicants, and staff.
• Communicate with people in ways that take their disability-related needs into account.
• Provide information in accessible formats upon request.
• Offer communication supports to facilitate access to information and services.
• Receive and respond to accessibility feedback.
• Provide accessibility training to employees, Council and Committee members, and volunteers, as required by law.
• Maintain accessible digital content and online services.
• Review accessibility practices regularly and make improvements where appropriate.

On request, the CRTO will provide information and communications in an accessible format or with communication supports, in consultation with the person making the request. These supports will be provided in a timely manner and at no additional cost. If information cannot be converted, the CRTO will explain why and provide a summary of the information. Examples of accessible formats may include:

• Large print
• Accessible PDF documents
• Microsoft Word documents
• Electronic text formats
• Other formats that meet an individual’s accessibility needs

If you require information in an accessible format, please contact us at communications@crto.on.ca. We will work with you to determine a suitable format and provide it within a reasonable timeframe.

The CRTO is committed to communicating in ways that are accessible to people with disabilities.
Communication supports may include:

• Plain language information
• Alternative communication methods
• Captioning or transcription services, where appropriate
• Additional time during meetings or interactions
• Other supports that help an individual access information or services

If you require communication supports, please let us know when making your request.

The CRTO is committed to providing accommodations to ensure individuals can participate fully in our processes, meetings, consultations, and services. Accommodation requests may relate to:

• Meetings or events
• Interviews or assessments
• Public consultations
• Complaints and investigations processes
• Registration and application processes
• Other interactions with the CRTO

We encourage individuals to submit accommodation requests as early as possible so arrangements can be made in a timely manner. The CRTO will work with the individual to identify and provide reasonable accommodations, consistent with applicable legislation.

The CRTO welcomes feedback about accessibility and our efforts to provide accessible services.
Feedback may relate to:

• Accessibility barriers encountered when interacting with the CRTO
• Access to CRTO services or information
• Accessibility of our website or online tools
• Suggestions for improving accessibility

Feedback may be submitted by email at communications@crto.on.ca, telephone at 1-800-261-0528, mail, or other accessible means: Directory of College Staff – CRTO. All feedback will be reviewed and addressed as appropriate.

The CRTO is committed to making its website accessible and usable for all visitors.
We continually work to improve website accessibility and user experience by:

• Using clear and consistent navigation
• Providing accessible content and documents where possible
• Supporting keyboard navigation
• Using accessible colour contrast and design practices
• Reviewing content for plain language and readability
• Testing website features for accessibility

Accessibility is considered throughout the design, development, and maintenance of the CRTO website.

WCAG Compliance Statement
The CRTO strives to ensure its public website conforms with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA requirements, except where exemptions are permitted under the Accessibility for Ontarians with Disabilities Act. While we aim to maintain accessibility across all digital content, some legacy documents or third-party content may not yet fully meet accessibility requirements. If you encounter accessibility barriers on our website, please contact us so we can assist you and work to address the issue.

The CRTO welcomes persons with disabilities who are accompanied by a service animal or support person when accessing CRTO services or attending our office. Where permitted by law, service animals are welcome in areas of the CRTO’s premises that are open to visitors. If a support person accompanies an individual with a disability, the support person will be permitted to access the premises with that individual.

The CRTO provides accessibility training to employees, Council and Committee members, and other individuals as required by the Accessibility for Ontarians with Disabilities Act.
Training includes:

• The requirements of the AODA and accessibility standards
• The Ontario Human Rights Code as it relates to persons with disabilities
• Accessible customer service practices
• The CRTO’s accessibility commitments and procedures

Training is provided as soon as practicable and is updated when accessibility requirements change.

The CRTO reviews its accessibility practices, website content, and accessibility commitments on an ongoing basis to support continuous improvement and compliance with accessibility legislation.
Accessibility feedback received from members of the public, registrants, applicants, and other system partners is considered as part of these reviews and helps identify opportunities to remove barriers and improve access to CRTO services and information.

CRTO Policies
Accessibility for Ontarians with Disabilities Act (2005)
Accessibility for Customer Service Standards Ontario Regulation 429/07 (2005)
Ministry of Children, Community and Social Services (MCCSS) – AccessON
Ministry of Children, Community and Social Services- E-learning modules
People Access “Making accessibility easier.”
Excellence Canada (formally known as National Quality Institute)